Services and Support
service call:+86 556 5129993
To remain competitive over the long term, industrial firms must ensure and ideally improve the availability and productivity of machines and plants. As your partner, Green Power will provide unique services and support based on a wide range of technical and industrial domain expertise. Clean Energy Services will help customers operate reliably and have a successful digital future.
1. Technical advisory services
Provide 7X24 hours technical consulting service, whenever the user has a problem in the process of using the product, there will be a technical engineer to provide technical service, determine the solution in time, and restore the product function as soon as possible.
2. Product repair service
After users find that the product cannot be used normally, we will provide repair services to the product and its related components in time to ensure the continuity of use of the product.
3. Spare parts guarantee
Spare parts service will prepare spare parts plan according to customer requirements and maintenance needs to ensure the need of maintenance work. The company provides guarantee services for bottle caps, corks, valves and other key components of products purchased by users, and provides spare parts for key equipment components. In case of product failure, if the detection is equipment failure and it cannot be repaired immediately, it will be directly replaced with spare parts to ensure the normal operation of the products. The company provides faster service response and technology, spare parts support services, improve work efficiency; Ensure the high availability of customer equipment and products.
4. worldwide door-to-door technical support
Clean energy's experienced experts are available to assist customers worldwide by telephone, online or directly in the field. Their goal is to restore the functionality of the product as quickly as possible in the event of a problem.
5. Customized service agreement
According to the customer's own requirements, green energy will provide customers with special customized services. Under the premise of not affecting the normal use of the product, to meet the customer's requirements for product appearance, color, size, model, etc. The company's service tenet is to do customer satisfaction products, think customers think, full of customer needs.
6. 24-7 support
Provide fast and efficient support throughout the life cycle of products, machines and equipment. Our customer service staff will be online 24 hours a day, no matter when and where, as long as the product failure, we will be the first time for customers to analyze the problem, solve the problem.
Service mode
1.7x24 hour telephone service
In the process of using the product, users can immediately call the hotline for feedback, and the hotline service staff will determine a reasonable solution according to the type of problem.
2. On-site technical support
Assist users on site to troubleshoot, configure products and services, install, repair and replace new equipment, etc.
+86 15705563911
No. 318, Guanyin Road, Economic Development Zone, Anqing, Anhui, China